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FAQ's

  • Record Storage
  • Records Collection
  • Digital Services
  • Software Solutions
  • Shredding & Destruction

Record Storage

01. Why offsite records storage?

Offsite document storage allows an organization to increase security and efficiency and to reduce costs.

02. Where are my records stored?

Your paper records are stored in a secure warehouse and we adhere to the strictest security policies in the industry.

03. What can I do with all the boxes in our storage room?

Metrodoc can help get you organized, boxed, indexed, and moved off-site.

04. Do I have to use your boxes or can you use ours?

You have a choice to use your boxes. In addition, we sell boxes that are made specifically for the storage and transportation of records.

05. What types of businesses use your storage?

Businesses of all sizes utilize our storage facilities, our clients range from small business to large organizations in private sectors which include healthcare, financial services, telecommunications, construction as well as government departments within the public sector.

06. What security do you have in place?

Our storage facilities are monitored on a 24-hour basis and are equipped with comprehensive fire detection and prevention equipment. Perimeter controls, including electric fences and security guard patrols protect against intrusion. All containers are randomly located and anonymously barcoded. In addition, they may only be accessed by authorized personnel. For electronic files, we provide data security and storage alternatives that utilize our online record management system.

07. How do I receive access to my records?

Our sophisticated labelling, indexing, search, retrieval, tracking and re-filing system guarantees quick and easy access to your records and at short notice.

08. How do you track records boxes tracked?

We use barcode technology to track your records while it’s stored which allows us to trace the movement of the box from the point when the request made until the items are safely delivered or returned to storage.

09. How do I retrieve a box or file in storage?

We have several options for retrieving your records from storage; all box retrieval requests can be made via phone, email or a secure, web-based portal. Documents can easily be requested from storage anytime.

Records Collection, Delivery and Retrieval

01. Can you help me put my files in order?

Our qualified team visits your premises and will pack, index, sort and purge files on your behalf. User training is available for customers who choose to pack and index themselves, using our online indexing facility.

02. How do I get my documents to your facility?

We utilize a fleet of satellite-tracked, alarmed vehicles for pick up and deliveries of your records.

03. What delivery options do you offer?

Delivery options range from an express service through to an economy delivery for those records which are not needed immediately.

Digital Services

01. What type of records can be scanned?

We cater for scanning of all types and sizes of paper sized documents such as receipts, blueprints, legal documents as well as, microfilm and microfiche.

02. Must all documents be scanned?

Not all documents should be scanned. Our personnel will consult with you to ascertain which documents needs to be scanned.

03. Where should the scanning project take place?

We offer on-site, off-site or a combination of both, however this would depend on your physical space and business requirements.

04. How quickly can digital files be retrieved?

Our scan-on-demand service allows for a physical document to be retrieved, scanned and made available immediately while hosted services allows for images to be viewed online.

05. Why should we convert paper documents into digital images?

Converting paper documents to electronic records makes it easier to search and retrieve records, reduces cost, saves space and improves workflow.

Software Solution

01. What does InDex do?

InDex is a modern cloud-based solution for indexing, storing, managing and retrieving digital assets.

02. What are the benefits of cloud storage?

Cloud storage is safe and secure, while saving you time and money by keeping all your documents in one central place.

03. Are my documents secure in the cloud?

InDex is built on the most secure Microsoft cloud infrastructure-so your privacy and confidentiality are always protected.

Shredding & Destruction Services

01. Why should my company use a shredding service instead of shredding the information ourselves?

Using our shredding services saves you time and money. Our shredding services save you the cost of the shredder and its maintenance, and also the office space a shredder would take up.

02. How often should I use shredding services?

This will depend on your company’s specific needs. We offer several options for our shredding services from a one-time purge to a regularly scheduled pick-up.

03. What happens to shredded paper?

We work with registered recycling partners and make sure the entire process is carried out in compliance with applicable environmental laws.

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